You may return any of our products, with your receipt, for a merchandise exchange, store credit or a full refund of the purchased price ( minus shipping fees ). * If your item was purchased online, you can either bring it to a Wagners store location or return it by mail. Please allow 14-21 days. Refunds will be credited to the original purchasing credit card account number only. * If you receive a damaged shipping please contact the shipping company. * If you receive a defective item we will send you a replacement or issue you a full refund after you have returned the item. You will not be charged any additional shipping fees for replacement of defective items. * If the product was not defective or the wrong item was not shipped you are responsible for all return shipping charges. To return by mail please follow these directions : * Include all original packing materials and accessories with the product to avoid any additional fees. * We recommend bringing the item to a Wagners store. If you prefer to mail it please mail to: Wagner Greenhouses, Inc., Garden Center, 6024 Penn Ave S, Minneapolis, MN 55419 * If you have questions please call us at 612-922-6901