For all returns please contact VDL USA at 804-275-8067 for Return Authorization #. Please note RA # on shipping label. Any items returned after 30 days from shipment will not be accepted. All shortages and damages must be called into VDL USA at 804-275-8067 or e-mail gmassey@vdlusa.com within 15 calender days of receipt. For damages please retain all packing materials for inspection by carrier.