If you are not completely satisfied with your purchase and you have your original packing slip/receipt we will gladly issue you a refund within 30 days of your purchase. Items must be returned in purchasing condition. Consumable products are non refundable once opened. All damaged product and/or shortages must be reported within 10 days upon receipt of your order. Please inspect your order carefully prior to discarding any packing material. If you are not satisfied with your purchase, a refund or exchange needs to be made, product is broken or defective, or if you have any questions please contact: Amanda Leahy Manager of Warehouse Operations 1-800-419-4832 x 131 Amanda@bransonimax.com